1ChatGo1ChatGoLast updated: 16 October 2026
1ChatGo is operated by Wideview Entertainment ("we", "us"). Contact: hello@1chatgo.com. This policy explains how we process personal data when you use 1chatgo.com, app.1chatgo.com, admin.1chatgo.com, our Android, iOS or desktop applications, or our embeddable widget.
1ChatGo is a business-to-business service currently provided by invitation to clients of Wideview Entertainment. Accounts are created for you by Wideview, and any pricing or billing is arranged directly with Wideview Entertainment — the app itself does not sell subscriptions or process consumer payments.
The mobile apps use your account and workspace membership to display conversations, synchronize replies, and enforce access permissions. If you enable push notifications, we process a device notification token and use the platform push service to deliver alerts. Notifications can be controlled in the app and your device settings. Photos, files and voice recordings are uploaded only when you choose to send them. Biometric unlocking, when enabled, uses the device's authentication system; we do not receive your fingerprint or facial biometric data.
If your workspace enables AI features, the content needed to provide those features may be processed by its configured AI provider. The public demo described below does not use an AI provider.
The chat demo on this landing page uses scripted replies. Its messages are held only in the current page's memory, are not sent to our chat backend or a live agent, and disappear when the page is reloaded. It does not create a visitor account or use cookies or local storage to save the conversation. Please use test information. The business access request form below is a separate service and sends its submitted details as described next.
When you use the business request form, we receive your name, work email, role, business name, country, industry, support team size, requirements, selected interests, and any optional phone number or website you provide. Wideview Entertainment uses these details to assess your request and contact you about setup and access.
The form is sent through our email provider, Mailgun, to support@wideview.co. Your email is used as the reply address. Submission does not subscribe you to marketing or create an account. Rate limiting uses keyed hashes of contact/IP details to prevent abuse. Please do not include passwords, payment details or sensitive customer data in your request.
We process data to perform our contract with customers (Art. 6(1)(b)), to meet legal obligations (Art. 6(1)(c)), and on the basis of legitimate interest for security and product improvement (Art. 6(1)(f)). Widget visitors may be asked for consent by the site operator; we surface this via the optional GDPR gate.
To provide the service, respond to support, prevent abuse, comply with law, and improve the product. We do not sell personal data.
We share data with: Supabase (database, auth, storage), Mailgun (transactional email), Cloudflare (DNS, CDN), Sentry (error tracking), and Stripe where billing applies. Each acts as a processor under EU-compliant agreements.
Account and chat data are kept while the organization is active and for up to 24 months after cancellation, unless you request earlier deletion. Sentry events expire after 90 days.
Under GDPR you may access, correct, delete, port, or restrict processing of your data, and object to processing.
To request deletion of your 1ChatGo account or personal data, email support@wideview.co from the email address registered to your account. Use the subject 1ChatGo data deletion request, include your workspace name, and tell us whether you want your account and associated personal data deleted or only specific data. Do not send your password.
We verify ownership before processing a request. Deletion can include your account profile, contact details and personal content that we control. If conversation records belong to a business workspace, its administrator may also need to process the request. Records that must be retained for legal obligations or the establishment, exercise or defence of legal claims are kept only for the applicable required period; we explain any such exception when responding to your request. Section 6 describes normal retention when no earlier deletion is requested.
Data is hosted in the EU (Hetzner, Germany) and processed by EU-based subprocessors where possible. Where a subprocessor operates outside the EEA, Standard Contractual Clauses are in place.
TLS in transit, encryption at rest, role-based access, audit logging, and Row Level Security per tenant.
If we materially change this policy we will notify registered customers by email.